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Natural Wood Home Goods & Stationary
 

shipping & policies

At Lucca, we take pride in the quality of our craftsmanship and merchandise. Items not on sale are eligible for return 14 days after received. Furniture is available for return 3 days after purchase. Please contact our team right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.

 
 

INELIGIBLE ITEMS

Sale items

  • Custom engraved and all made-to-order items

  • Made-to-Order (MTO) items

  • Used furniture

  • Gift cards

  • Items damaged through normal wear and tear

 

WAYS TO RETURN

  • In store — You can return your items to Lucca’s 2 store locations

  • By mail — Items shipped by mail can be returned by mail. Buyer is responsible for return shipping costs.

  • Please mail to: 126 W Elder Street Cincinnati, OH 45202

 

START AN ONLINE RETURN

First contact LuccaWorkshop@gmail.com. Online returns are simple if you have your order number or receipt. Pack your item(s) safely in the original box and packaging. You are responsible for return shipping and processing costs.

 

PROOF OF PURCHASE

A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase.

  • Original paper or gift receipt

  • Electronic receipt

  • Original packing slip (with order number visible)

  • Order number

 

REFUNDS

  • Original receipt — Returns with the original receipt will be refunded in the original form of payment.

  • Gift receipt — Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.

  • Cash and check refunds — Cash and check refunds more than $100 will be issued as a company check and mailed to you (which may take up to 14 business days).

  • Over $10,000 — If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you.

  • Shipping and processing fees are nonrefundable.

 

PRICE ADJUSTMENTS

Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.

 

PRODUCTION

Lucca’s workshop strives to complete your order as soon as our workshop can allow. Please give our workshop 3-6  business days to process and make your order. Ready to ship items not created in our workshop will need 2-3 business days for processing.

All items made-to-order we ask 2 weeks production time.

 

SHIPPING

Our items are delivered in the following ways:

  • Small items under 1lb shipped via USPS

  • All items over 1lb shipped UPS Ground (unless specified otherwise)